Privacy Policy

DEFINITIONS

“ Dana Rakyat”, “we” or “us” means Dana Rakyat app .

“ You” means you the person accessing this app  and/or communicating with us.

“ This app” means Dana Rakyat app .

ABOUNT US

Loan services of Dana Rakyat App are provided by MUDRAKSH INVESTFIN PRIVATE LIMITED. MUDRAKSH INVESTFIN PRIVATE LIMITED is a non-bank financial company approved by the Indian government and authorized and supervised by RBI.

Loan provider information:

Company Name: MUDRAKSH INVESTFIN PRIVATE LIMITED

CIN: U74899DL1992PTC051224

Company address: 2728 B Gali Arya Samaj Bazar Sita Ram, New Delhi, Delhi 110006

PRIVACY POLICY & TERMS OF SERVICE

We understand that your privacy is extremely important to you. As a result, we have put in place a number of measures to ensure that any personal data we obtain from you visiting this app o website is processed and maintained in accordance with accepted principles of good information handling.

This statement provides you with details of the type of information we may hold about you, how we obtain and use any information and how we protect your privacy.

Please read this section carefully to understand our views and practices regarding your personal data and how we will treat it.

PRIVACY POLICY OVERVIEW

We comply with:

The Privacy Act 1993 dealing primarily with the collection, storage, use and disclosure of personal information and

The Unsolicited Electronic Messages Act largely enacted to prevent spamming activities.

You can be assured that your privacy will be protected and any information provided to us or gathered by us about you will be retained and used strictly in accordance with this privacy policy.

Where there is any conflict between the terms and conditions in the Privacy Policy and those in any written agreement between you and Dana Rakyat (for example if different terms and conditions are agreed in a loan document) then the terms and conditions in any written agreement shall apply.

We may change this Privacy Policy from time to time by updating this page. You agree to review this Privacy Policy regularly and your continued access to or use of this Website will indicate that you consent to any changes.

YOUR CONSENT

By accessing this app o website, using this app o website, completing any forms available from this app o website or in any other way providing information to us as a follow on from visiting this app o website, you shall be treated as having consented to the use and disclosure of your personal information as set out in this document.

Where in addition, you have entered on our app o website or otherwise provided your ID number, you consent to us and/or any provider used by us to:

obtain information relating to your ID;

perform queries on your ID (using information you have entered on this website or otherwise provided); and

also register your details with ID Check.

WHAT INFORMATION WE COLLECT & HOW WE COLLECT IT

Information that you provide by filling in forms on our app. This includes information provided at the time of registering to use our site, posting material, subscribing to our service or requesting further services. In addition to this, you authorize us to collect personal information about you from anyone else including credit agencies, government agencies, Ministry of Justice (including fines), your employer and any other financial institutions services or databases we deem necessary to assist in our (or in the case of loans funded by any entity other than us) lending decisions and regulatory obligations.

You agree that where you have applied for a loan and are in default we may collect further information about you from any credit agency of our choosing, from any lender you have previously dealt with or from any person you have provided as a referee, contact or employer for the purpose of debt collection.

You agree we may choose to broker your loan, and in such situations all information we obtain will be provided to the broker.

We may also ask you for information when you report a problem with our site.

If you contact us, we may keep a record of that correspondence.

Details of transactions you carry out through our site and of the fulfilment of your transaction(s).

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of your visits to our app o website [including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise] and the resources that you access.

We c ollect and monitor the following information related to you in the application, and encrypted upload it to our server:

Personal data you provide us for the initial set-up of your Account

To create an Account, you must provide your display name and mobile number.   We will not be able to create your Account without this personal data. Please note that upon completion of this initial set-up, you will not have full access to the Services.

Personal data you provide us to fully set-up your Account

Following the initial set-up of your Account, you will only be able to access very limited Services. For us to open your Account fully so you can use all the Services, we must be able to verify your identity as a legal requirement. To do this, we require you provide us with your ID and any other document we may request from time to time. From such documents, we will collect your name, date of birth, ID number and expiration date, and any other personal data we consider necessary and/ or that which is required by applicable law to verify your identity. Please note that should any of this information about you change, you must inform us immediately. Depending on the circumstances, we may be required to verify your identity again as a result of such change(s).

Personal data you may provide us when creating your Account

When preparing your Account, we will also ask if you would like to add a nickname along with other information to build your profile.

None of this personal data is required to create your Account but if provided, it will be used to create a more accurate picture of you as a customer of ours and will enhance your user experience whilst accessing the Services.

Data related to your transactions

When you use our Services to obtain credit, or for any other transactional purpose related to the Services, we collect information about the transaction, as well as other information associated with the transaction such as the amount requested and your credit history. Specifically, if you use our Services to add or remove value to or from your bank account, we will collect personal data from you to facilitate the request. For example, if you use our Services to add value to your bank account, we may collect personal data and other information including your bank account information and the amount added.

Credit history

For the Services available within the App, we will collect information about your employment, salary and bank account details (for example, in order to decide whether to provide credit to you and to which account we should make payment). We will also use information such as your name, telephone number, emergency contact details (i.e., their name, relationship to you and telephone number), Bank account details and your previous history of repaying credit provided to you by us, to decide whether to provide future credit to you through the App. We may also provide this information to third parties such as debt collection agencies if you fail to repay the relevant credit and/or otherwise fail to comply with the terms and conditions applicable to that Service.

Marketing preferences

Based on your consent and marketing preferences, we may send you marketing communications such as emails. From this, we may collect further preferences from you based on how you interact and respond to our marketing communications. You have the right at any time to withdraw your consent at any time.

Query or complaint data

Should you wish to ask us a query, report an issue (for example with the App), or make a complaint about our Services, such personal data will also be automatically added to your Account.

Data from service providers and automated decision making:

We use a third party to assist with verification checks which are explained in more detail above. In addition to the above, we wanted to note that once the verification process has produced a result, this result will be provided to us and can be considered your personal data. Please note that the methods for verification checks operated by us and our partner involve automated decision making. Automated decision making is a process whereby your personal data is processed to make an evaluation with respect to you – in this case, your identity. Should the automated decision-making process determine you have not properly validated your identity, you will not be granted an Account.

Technical, usage and cookie data

We collect information about your use of the Services and/or Website, including how you use our Services and/or Website and how often you use our Services and/or Website. We do this to better understand how to provide the Services and our Website, what our users like about our Services and Website and what our users don’t like about the Services and Website. Such information may include, if applicable, your internet protocol (IP) address used to connect your device to the internet, your login information, browser plug-in types and versions, operating system and platform. And we c ollect and monitor information on the location of your device (GPS) to provide ease of servicing your loan application and also provide personalized offers.

Device information (Device ID)

We collect information about the device you use to access the Services and/or Website including the hardware model, your device ID, IDFA, the version of the App you are using, the mobile network, and the time zone setting. We will activate the calendar reminder to remind you of payment dates.

MARKETING COMMUNICATIONS

You agree to opt in to receive marketing offers from Dana Rakyat and related companies and business associates we feel may offer products or services of value to you.

You agree we may provide your personal information so that they can contact you.

You understand all emails will give you the option to opt out of future emails.

IP ADDRESSES AND COOKIES

We may collect information about your computer/phone/pad (or other device used to access our business), including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalized service. They enable us:

To speed up your searches.

To recognize you when you return to our site.

To estimate our audience size and usage pattern.

To store information about your preferences, and so allow us to customize our site according to your individual interests.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. Please note that our advertisers may also use cookies, over which we have no control.

THIRD PARTY LINKS & ADVERTISING TRACKING

Our app o website may contain links to third party websites or websites of affiliates / related parties. Please note, any such websites, are not subject to our terms of use and Privacy Policy. Third Party websites may have their own privacy policies, disclaimers and terms of use. We do not accept any responsibility or liability related to third party websites.

We work with a number of third parties, including Advertising and Tracking Companies (such as google, Facebook and other social networks) to deliver advertising on third party websites, monitor website visits and performance of our advertising campaigns.

We use third party web beacons, pixels or tracking tags to help analyze where visitors go and what they do while visiting our website.

We may participate in additional re-targeting and behavioral advertising services that will be similar to the services described above.

SECURITY & USE OF YOUR INFORMATION

We are committed to securely holding your information and using it only as set out below.

It Should be noted that security breaches can occur due to system errors, oversights data hacking and other reasons. Dana Rakyat will do it’s best to promptly notify you of any data breach.

Dana Rakyat will remedy any system data breach ASAP and does not accept any financial liability for any loss that may occur.

However please note your obligation in regard to control of your e-mail address and/or password in the next section below.

The information we collect about you will be recorded electronically and may be used in the following ways:

l to process your loan application and assess lending risks;

l to verify your identity and suitability and to enable us to consider your application for a loan or other products or services;

l to assess your history, understand your financial needs and confirm your employment details;

l to contact you (by phone, email or other means) in connection with your inquiry even if you do not proceed to complete the application;

l to extract certain information for the purpose of generating statistics for our own internal purposes;

l to update records held about you and service your account;

l to collect unpaid loans and debt that may become owed by you;

l to detect, prevent and investigate money laundering, fraud and other criminal activities;

l to carry out our obligations arising from any contracts entered into between you and us;

l to conduct regulatory and other periodic checks;

l to update our website and notify you of any changes to our service;

l to develop, manage and market products and services to meet your needs;

l to pass or sell your information to a third party or an affiliate / related entity for the purpose of the such party marketing their products and/or services to you;

l to assist us with any part of our business or the business of a third party or affiliate / related entity; and

l as otherwise required to comply with any current or future legal obligations.

You consent and opt in so that any or all personal information about you may be shared:

l with you (using any contact details you have provided);

l with our affiliates, related entities and carefully selected third parties which provide services to us (for example third party providers of customer service activities) for the purpose of them telling you about their services or products, for credit assessment purposes, for collection purposes or for the provision of services;

l where information provided by you has been falsified, with appropriate authorities;

l where you have been referred to a third-party business as part of a referral program, to notify the referrer (us) that the referral was successful;

l where you have opted in on your loan application with credit referencing agencies and/or your employer;

l where you have a loan with us and are in default, with credit referencing agencies, lenders, referees or contacts provided by you, your employer, collection agencies, loan brokers and professional advisors;

l as required by government or regulatory or judicial authorities in order to comply with the law and/or for the purpose of fraud prevention; and

l in a situation where we sell or endeavor to sell part or all of our business(es).

You further consent that any identification type information about you (including as examples; passport details, driver’s licence details, address/phone details, bank account details, vehicle registration and employment details) may be shared with third parties / affiliates and checked against information held by those third parties / affiliates for the purposes of verifying such information and/or your identity.

HOW LONG DO WE KEEP YOUR INFORMATION?

How long we keep your information for depends on the basis on which it was provided, generally however:

We will keep your contact details for as long as we have your consent to send you marketing information from us and/or our affiliates or related parties; and/or pass your contact details to third parties.

We will keep other information about you if it is necessary for us to do so to comply with the law.

We will keep records of any transactions you enter into on this website up to a period of five years and no longer than reasonably necessary.

We will keep the information that is necessary to enable us to provide you with a service that you have requested through this app o website for as long as it takes us to provide that service.

CONTACTING YOU

You also understand and agree by applying for a loan or using this app o website that we (and any third party or affiliate / related entity) may contact you from time to time at your email address, postal address, phone number, mobile phone number, fax, sms, or by other electronic means for marketing purposes, to discuss or provide information about products and services offered by us and affiliates, and to manage any loans or other products/services you may have with us.

ACCESS & CORRECTION TO YOUR INFORMATION

We will hold information collected from you, from others or generated during or as a result of dealings between us.

You have certain rights under law to access information about yourself, to request us to correct that information and to limit how that information can be used. If you wish to receive details of the personal information held by us about you, or wish to have the information corrected, please contact us at sales@mudraksh-investfin.com. There may be a fee for this service which will be disclosed to you prior to any costs being incurred.

CHANGES TO OUR PRIVACY POLICY & TERMS OF SERVICE

Any changes we may make to our privacy policy and/or terms of service in the future, will be posted on this page and, where appropriate, notified to you by e-mail.